About this Report

This report has been prepared in accordance with the GRI Standards: Comprehensive option. We also included recommendations from the Sustainability Accounting Standards Board (SASB). This document reflects our eighth reporting period. It describes the activities related to sustainability management of Mercado Libre Inc and its controlled companies. The report covers activities carried out between January 1st and December 31st, 2019.

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Stakeholder groups

We maintain a fluid and transparent relationship with our stakeholders to stay aware of their expectations and concerns and translate them into information of strategic value for the management of our business. We carried out an internal process to identify and select our stakeholders based on the criteria of interaction and impact on the business.

Materiality Analysis

To understand our stakeholders’ vision of the most relevant sustainability issues, we conducted a Materiality Analysis, taking into account the recommendations of the Global Reporting Initiative and SASB. The topics were prioritized internally and validated through an online survey that was answered by 19,963 representatives of the different stakeholder groups.

Material issues and contribution to the SDGs

The following list presents the material issues prioritized by the company and validated with the stakeholders, which were used to draft this report. Based on these issues, we also analyzed our contribution to achieving the objectives set out in the United Nations Sustainable Development Goals (SDGs).

User trust and security

External

Ethics and transparency

Internal and external

Contribution to socioeconomic delopment

External

Diversity and equal opportunities

Internal and external

Human capital and talent attraction

Internal and external

Buyer and merchant behavior

External

Economico performance and positioning

Internal and external

Education and digital inclusion

External

Financial inclusion

External

Enviromental footprint

Internal and external

Impulso al emprendedurismo

External

Materiality Matrix

In the vertical axis are defined the valuations of our stakeholders and in the horizontal, our strategic priorities.

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